Shipping policy

At Revitta, we are proud to offer fast, secure, and affordable shipping to all of our customers.

  • Free shipping on all orders over US$50.

  • For orders under this amount, the shipping cost will be calculated and displayed at checkout.

Order Processing Time

Once your order is confirmed, please allow 1–3 business days for processing and dispatch.
An order is considered shipped once it has been handed over to the carrier and is in transit to the address you provided at checkout.

Estimated Delivery Time

The average delivery time is 7–10 business days, depending on your location and external factors such as customs clearance or peak demand periods.

Order Tracking

As soon as your order is processed and shipped, you will receive a tracking code by email.

  • If you don’t see the email in your inbox, please check your spam or promotions folder, as it may have been filtered there.

  • With this tracking code, you can monitor your delivery status directly on the carrier’s website or on our website.

  • If you have any questions about your tracking information, feel free to contact us at support@revittahealth.com, and our team will be happy to assist.

Order Changes & Shipping Address

It is the customer’s responsibility to ensure that the shipping information provided is correct and complete at the time of purchase.

  • If an order is delivered to the wrong address due to incorrect details provided by the customer, a new shipment can be arranged with a US$12 fee.

  • If the carrier is unable to deliver your package and notifies that it must be collected at their facility, it is the customer’s responsibility to retrieve the package directly from the carrier.

  • Address changes after the order is confirmed can only be requested within 24 hours of purchase by contacting us at support@revittahealth.com.

Delivery Delays

At Revitta, we strive to ensure timely delivery of all orders. However, delays may occasionally occur due to factors beyond our control, such as:

  • Severe weather conditions

  • Carrier or logistical issues

  • International customs delays

  • High order volume during holiday seasons

In such cases, we will keep you informed and do our best to work with the carrier to ensure your package is delivered as quickly as possible.

Lost or Stolen Packages

Once your order is handed over to the carrier, the delivery process is their responsibility.

  • If your package is lost or stolen during transit, please contact us at support@revittahealth.com, and we will assist you as best as we can.

  • We also recommend contacting the carrier directly to open a claim.

  • Depending on the circumstances, we may offer additional support or even arrange a replacement, after review.

Important: Revitta is not responsible for packages marked as “delivered” by the carrier but not received by the customer.

Policy Updates

Revitta reserves the right to update this Shipping Policy at any time without prior notice.
We encourage customers to review this page periodically to stay informed about any changes.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.